The agreement, in plain English.

Your service provider

Aprille Louise Atahan, a sole proprietor, provides services under the Novum Hair Studio brand at 5171 Mission Center Rd, Studio 21, San Diego, CA 92108. She separately operates Hair Extensions by Aprille from the same studio. These terms cover the Novum Hair Studio website and salon services; naming both brands does not create a separate legal entity.

Contact Aprille at info@novumhairstudio.com or 215-262-7748.

Appointments

Appointments are booked through Aprille’s GlossGenius booking page or by contacting her. Consultations are free and without obligation. An appointment is confirmed only when it is confirmed for a specific time.

The website gives general service information; your result depends on your hair and is discussed honestly before any service.

Prices

The prices listed on this website or on the booking page apply to the services as described there. If your hair needs more than a listed service covers — for example more than one inch of regrowth, extra length or density, or corrective color — Aprille tells you the price before starting and proceeds only with your agreement. Changes to the listed prices do not apply to work already agreed. Hair extension services listed on this website — consultations, move-ups, reinstalls and removal — are provided by Aprille under the Hair Extensions by Aprille terms, including its limited 30-day promise.

Payments and deposits

Payment is due in person at the end of your service, by card through Aprille’s U.S. Bank-provided Elavon service (Tap to Pay on iPhone) or through her Venmo business account. Card payments appear on your statement as Novum Hair Studio. This website does not take payments or card details. Online booking requires a card, which the booking system keeps on file; it is never charged automatically under these terms.

Most services need no deposit. If Aprille requires a deposit for a service, she tells you the amount before your appointment, and it is credited toward your total. The remaining balance is due at checkout after service. Aprille may waive a deposit individually.

If Aprille must cancel or change your appointment for a reason on her side and you request a refund instead of rescheduling, she will refund all payments for that appointment, including any scheduling fees, without deductions.

Date changes and cancellations

One complimentary client-requested appointment-date change is available with at least 72 hours’ notice. A change required by Aprille does not use your complimentary change or incur any fee. Each subsequent client-requested date change carries a $100 scheduling fee, separate from the price of your service.

If you paid a deposit and then cancel your appointment or miss it, the deposit paid for that appointment is non-refundable, subject to your rights under applicable law. This does not authorize a charge for the unpaid service balance. Where no deposit was taken, there is no cancellation charge.

Contact Aprille by text or email using the details above.

Limited 30-Day Warranty and Free Correction Promise

Aprille Louise Atahan, operating Novum Hair Studio at the address above, provides this limited promise for the salon services she performs for you.

Report a defect in Aprille’s work — for example uneven color, an unintended tone or an uneven cut — within 30 days after your appointment by texting 215-262-7748 or emailing info@novumhairstudio.com. Report promptly; you don’t need to wait for the end of the period. Aprille especially encourages contact about anything you notice in the first week; that is early-reporting advice, not a seven-day deadline.

For a covered issue, Aprille provides the necessary corrective work and products at no charge. Reporting within 30 days preserves eligibility if the correction appointment happens later. Aprille arranges an assessment and explains the proposed correction with you.

The promise excludes routine maintenance and regrowth, later color or style preference changes, and damage caused by improper use or handling, failure to follow the aftercare instructions actually provided, another stylist’s work, home color or later chemical treatments. Each exclusion applies only to the problem that circumstance caused; unrelated defects in Aprille’s work remain covered.

After your service, our voluntary policy provides free correction under the limited 30-day promise rather than a cash refund. This policy does not exclude any refund or other remedy required by applicable law. If a covered issue cannot be resolved, or further work cannot safely be performed, contact Aprille so the remedies required by applicable law can be assessed; this promise does not require endless or unsafe correction attempts.

This is a limited correction promise, not an unconditional satisfaction or money-back guarantee. It does not disclaim implied warranties or replace your rights and remedies under applicable law. The voluntary 30-day reporting period does not shorten rights the law gives you for longer. You may have other legal rights that vary by state.

Suitability, risks and care

Results depend on your hair, its history and care. Color, lightening and chemical services can cause scalp irritation, allergic reactions, dryness or breakage. Tell Aprille about allergies, scalp conditions, medications and previous color or chemical treatments before your service; a salon service is not medical diagnosis or treatment.

Tell Aprille promptly if anything is uncomfortable during your service. Aprille may recommend a different service or postponement if a service is unsuitable. A failure of care excludes only damage it caused; it does not remove unrelated warranty or legal rights.

Photos

Photography is optional and does not affect your service. Permission to take photos does not by itself authorize publication. Photos are hair-focused without your face unless you separately agree to your face being shown. These permissions do not authorize publishing your name or a testimonial, or sending marketing messages.

You can withdraw a photo permission by emailing info@novumhairstudio.com. We stop new uses when we receive the request and remove affected publications on channels we control as soon as practicable, no later than 10 calendar days after receipt, or sooner if legally required. We cannot guarantee removal of independent reposts, saved copies or caches outside our control. See the privacy policy for storage and requests.

Calls, texts and emails

If you give us your phone number or email address, we use them for your appointments and questions. Marketing texts or emails are sent only with your separate permission, which is never a condition of any service. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts or HELP for help; marketing emails carry an unsubscribe link we honor promptly. Carriers are not liable for delayed or undelivered messages.

Clients under 18

Services for anyone under 18 require the agreement of a parent or legal guardian, who books the appointment. Children’s haircuts are offered for ages 1 to 12.

Site material

Site text, images and other material are owned by Aprille Louise Atahan or used with the relevant permission or license. Except where the law permits, get permission from the rights holder before reproducing or commercially using it. A client’s likeness consent does not transfer a photographer’s copyright.

General descriptions and example photos do not promise an identical result for every client.

Responsibility and legal rights

Agreeing to a service acknowledges the explained risks; it is not a release of responsibility for negligent work. Nothing in these terms excludes responsibility for fraud, willful misconduct, unlawful conduct or liability that cannot legally be limited, or waives mandatory consumer rights.

Resolving concerns and governing law

California law governs these terms, subject to any mandatory law that applies to you. Please contact Aprille so she has a chance to address a concern. Informal contact is encouraged; it is not a required step before a legal claim, regulator complaint or urgent relief, and it does not shorten or suspend legal deadlines.

Where legally permitted, disputes may be brought in a court with jurisdiction in San Diego County, California. These terms do not remove access to small claims court, a legally available forum, statutory remedies or regulators. They do not require arbitration or waive a jury trial or class proceeding.

Updates

Changes apply from the date shown below. Your agreed services remain on the terms in force when they were agreed unless you expressly agree to a lawful change. Last updated: October 2026.